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What is Googooroo?

Googooroo is an online farmer’s market for businesses. Googooroo provides tools for sellers to create their very own online market place, manage orders, communicate with buyers, and receive payments for purchases. Buyers can easily search for the products they want, communicate with sellers, and complete their purchase transactions all in one place.

Who is Googooroo for?

Sellers on Googooroo typically sell products related to seafood and agriculture to business customers. Buyers on Googooroo are typically wholesale buyers such as restaurants, hotels, schools, grocery markets, retail stores and more.

What does Googooroo mean?

Googooroo stands for “Nine Gurus.” The nine gurus have extensive knowledge and expertise in their respected categories. What categories do each of the nine gurus represent? Stay tuned to find out!

What made you create Googooroo?

Our founding team has roots in trading and sourcing wholesale seafood and agriculture products. Having experienced firsthand the difficulties of not having a centralized place to search for products, contact sellers and submit orders, our founders decided to create Googooroo. It is Googooroo’s mission to create a useful, convenient online market place in order to make it easier for sellers and buyers to interact and conduct business with each other.

How much does it cost?

Googooroo currently offers two types of subscription packages for sellers. The “Simple Package” costs $19 per month where the seller can upload up to five (5) products. The “Standard Package” costs $39 per month where the seller can upload unlimited products.

Googooroo is free for buyers.

Why can’t I add additional shipping addresses from my dashboard (buyers)?

Additional shipping address can be added under the checkout screen when you are in the process of checking out.

Common Seller Questions

Why am I not getting the full amount of the transaction in my PayPal(R) account when a buyer purchases from me?

Our online payment service provider, PayPal(R), charges 2.9% of the transaction amount plus $0.30 per transaction to utilize their merchant services. Please go to the following website to learn more about it: https://www.paypal.com/us/webapps/mpp/merchant-fees

I got a message from PayPal(R) that a buyer purchased something from me but my PayPal(R) isn’t setup. What do I do?

First, go and sign up for a PayPal(R) account. You can do this by going into your settings > payment tab and clicking on “Create PayPal(R) Account.” This will take you to their website. Once you create the account, please be sure to enter the email address you used to register for PayPal(R) in your payment settings with us. Go to the “Tutorial” link at the bottom for more detailed instructions.

Can I go on vacation and close my store?

Most definitely! We all need time to rest and recharge. Please go to your settings > store tab and click on the box next to “Go to Vacation.” You can instantly close your store or enter a date range. Once your store is closed, your products won’t be visible on the market. Be sure to unclick the box when you return.

What do you mean by “package” when we upload products?

We thought of “packages” to make it simple for buyers to understand how your product was packaged. Since our buyers are typically businesses, they will most likely purchase products in large quantities. You determine how many units (or pieces) go into your package, and the price is calculated depending on how much you charge per unit. For example, let’s say you charge $1 for every pound of meat. You can fit 20 pounds of meat in a box. Therefore, your box package will cost $20. Simple, right?

How is additional quantity price calculated in delivery options?

If you want to charge your buyers extra for each additional package, you enter the amount under “Delivery Options” when you upload a product. This amount will be added on top of your base shipping price. Here is an example: You charge $10 for shipping one package to a buyer. For each additional package purchased, you charge $5. If a buyer buys one package from you, the shipping charge is $10. If the buyer buys 2 packages from you, the shipping charge is $15. If the buyer buys 3 packages from you, the shipping charge is $20. If you don’t want to charge extra for more packages purchased, put a zero.

Explain to me how the whole delivery thing works when I upload products.

You first determine your delivery zip code. This is typically the zip code where the product is located. Then, you choose the number of miles from that zip code you are willing to deliver your product to. If you only delivery within the same zip code, you would put a zero in “Delivery Miles.” The information you input here gets cross-checked with the buyer’s shipping information. If the buyer’s ship-to address falls within the parameters you set, they will see a delivery option at checkout. If their ship-to address is outside the parameters you set, they will not be able to choose a delivery option and only a pickup option will be available.

How do I cancel my subscription?

Did we do something wrong? If so, please let us know what we can do to fix it. However, if you really feel you must part ways with us, we understand. No hard feelings. Please email us at cs@googooroo.com and let us know you want to cancel. You will also have to go to your PayPal(R) account and cancel the payments to us. Please allow up to 14 business days for any refunds.

Have other questions? Please feel free to contact our Customer Support Team at cs@googooroo.com